This returns policy applies to all products returned to KMC from Customers in the United States or Canada within the respective warranty period applicable to the returned product. The warranty period begins on the date stated on the product date code.

NOTE: In markets outside of the United States and Canada, KMC Controls reserves the right to further limit our factory warranty coverage due to the cost of trans-shipment of warranty goods between countries. Customers in these countries should consult directly with KMC to establish the warranty policies that will be in effect in their markets.

To return Products to KMC:

• contact your Customer Service Representative via phone: (574) 831-5250
• request a Return Material Authorization (RMA)
• complete a Material Return Form GN-0042.

KMC will provide Customer with an RMA number. Customer must include this assigned RMA number on the shipping label of the returned product. Return products (transportation prepaid) to:

Returned products must be adequately packaged to protect from damage during transportation. This enables KMC to more accurately evaluate returned products and continuously achieve quality improvement. KMC is not responsible for any damage to returned product resulting from improper packaging or damage during return shipment to KMC. Customer shall be solely responsible for the packaging and protection of returned product during shipment to KMC.

When returned products are received, KMC will notify Customer of KMC’s receipt. Replacement product, if required, will be shipped within three (3) business days when possible. KMC reserves the right to replace any defective or damaged product with a functional equivalent if available. KMC shall provide Customer with a Return Material Report via fax, email or USPS mail no later than two (2) weeks after receipt of the return.

Failure to follow these product return requirements, or return of product that is out of warranty will result in a thirty (30) calendar day in-house storage of Customer’s product, pending disposition and no further reconciliatory action on our part. Should Customer fail to provide instruction regarding the disposition of product to KMC after the expiration of the thirty (30) day periods set forth herein, the product shall become the property of KMC and KMC shall dispose of such products in any manner as KMC deems appropriate.

Product being returned for restocking must be (i) no older than six (6) months from the shipment date of the product, (ii) new, (iii) unused, and (iv) in the original packaging in which the product was received by Customer from KMC.

A 25% restocking fee will be assessed for all products.